Keply vs Totango
Totango gives your team modular blocks to assemble into a CS motion. Keply skips the assembly: it fits your vertical and your workflow, reads the signals, drafts the save and sends it, at a flat $299/month. Here’s an honest comparison.
$299/mo flat · first month free · 30-day money-back · cancel anytime
Assemble your motion, or have it fitted to yours.
Fitted, not assembled
Keply adapts to your vertical and to each customer's own processes instead of waiting to be configured.
Keply acts
A configured playbook still waits for a person to run it. Keply reads the signals, drafts the save and sends it, with your approval by default.
One flat price
$299 a month for unlimited seats and accounts, listed publicly. No quote call, no tier decision, no per-seat math as your team grows.
Keply vs Totango at a glance
| Keply | Totango | |
|---|---|---|
| Pricing model | Flat $299/month, unlimited seats and accounts | Quote-based, tiered plans; public entry tiers have existed, current pricing on request |
| Published annual cost | ~$3,600/year, listed publicly | Not published for the plans most teams land on |
| Approach | Keply reads the signals and does the work | Modular SuccessBLOCs your team picks and assembles into its own motion |
| Setup | Live in a day on sensible defaults, connect Stripe, HubSpot or your inbox, or upload a spreadsheet | You choose and configure the modules that match your process |
| Who does the work | Keply drafts the save and sends it, with your approval by default | Your team runs the playbooks it configures |
| Health scoring | Evidence-backed scores, with silence thresholds that can be calibrated from usable churn history you import | Health scoring your team defines and configures |
| Company | Keply, built AI-native from day one | Totango merged with Catalyst in 2024; one platform serving mid-market CS teams |
| Commitment | Month-to-month · first month free · 30-day money-back · cancel anytime | Varies by plan; larger plans are quote-based contracts |
| Best for | Teams that want the outcome on day one, not a toolkit to assemble | Teams that want to compose their own CS motion from modular building blocks |
Totango does not publish pricing for most plans; nothing here estimates it. Comparison based on publicly available information as of August 2026.
Where Totango is the better fit
Totango’s composable approach is a genuine strength. If your team has a clear CS process of its own and wants to encode it, SuccessBLOC by SuccessBLOC, the modular toolkit gives you that control, and the merged Totango–Catalyst platform serves mid-market teams well. Keply is built for teams at the other end: no time to assemble a motion, a book that needs scoring this week, and a preference for Keply proposing the move and sending the save over a toolkit that waits to be configured.
Keply vs Totango, FAQ
- Keply as a Totango alternative
- Keply is a strong Totango alternative for teams that want the work done rather than a toolkit to assemble. It's $299/month flat for unlimited seats, live in a day, and the AI drafts and sends the save with your approval by default. Totango's modular approach remains a good fit for teams that want to compose their own CS motion.
- What Totango costs compared to Keply
- Totango's pricing is quote-based and tiered; public entry tiers have existed, but current pricing for most plans is on request. Keply is $299/month flat, about $3,600/year, listed publicly, with unlimited seats and no annual lock-in.
- Keply and Totango's SuccessBLOCs, side by side
- SuccessBLOCs are modular templates, goals, metrics and playbooks your team picks and configures to build its own motion. Keply skips the assembly: it reads your email, ticket, usage and billing signals, scores every account, and drafts and sends the save itself, with your approval by default.
- The Totango and Catalyst merger
- Totango and Catalyst merged in 2024 and operate as one company. The combined platform serves mid-market CS teams with a composable, modular approach.
- Moving from Totango to Keply
- Connect Stripe, HubSpot, or your inbox, or upload a spreadsheet export, and be live in a day. The first month is free and there's a 30-day money-back guarantee, so you can compare on your own book before deciding.
See who's churning and who's ready, on your own book.
Connect your stack or drop in a spreadsheet. Live in a day.
Start nowFlat $299/mo. First month free. 30-day money-back. Cancel anytime.