Keply vs Vitally
Vitally is a polished workspace your CSMs drive. Keply works the book for them: it reads each account against its own history, drafts the save and sends it, at a flat $299/month. Here’s an honest comparison.
$299/mo flat · first month free · 30-day money-back · cancel anytime
Drive the workspace, or have Keply work the book.
Keply works the book
A workspace, however good, waits for a CSM to open it. Keply reads email, ticket, usage and billing signals itself and brings you the accounts that need a move.
The save arrives drafted
Keply doesn't stop at flagging risk. It drafts the save and sends it, with your approval by default, on an autonomy dial you control.
A price you don't have to request
$299 a month flat, unlimited seats, listed publicly. Vitally's tiers all sit behind a pricing request, with seats in the math on most plans.
Keply vs Vitally at a glance
| Keply | Vitally | |
|---|---|---|
| Pricing model | Flat $299/month, unlimited seats and accounts | Quote-based; tiers by touch model (Tech-Touch, Hybrid-Touch, High-Touch), pricing on request¹ |
| Published cost | ~$3,600/year, listed publicly | Not published; every tier is behind a pricing request¹ |
| Per-seat fees | None, the price doesn't change as your team grows | Seat-based plans, quote on request; only the top tier advertises unlimited full seats¹ |
| Who does the work | Keply reads the signals, drafts the save and sends it, with your approval by default | A hands-on workspace your CSMs drive themselves |
| Setup | Live in a day on sensible defaults, connect Stripe, HubSpot or your inbox, or upload a spreadsheet | Your team builds its workspace: hubs, docs, playbooks and automations |
| Health scoring | Evidence-backed scores, with silence thresholds that can be calibrated from usable churn history you import | Configurable health scores your team defines |
| UI/UX | Each account read against its own history: the risk, the why, and the drafted save | Strong reputation for design and polish, a workspace CSMs enjoy driving |
| Commitment | Month-to-month · first month free · 30-day money-back · cancel anytime | Quote-based contracts |
| Best for | Lean teams that want the reading, triage and drafting done for them | Teams that want a hands-on workspace their CSMs run day to day |
¹ As shown on vitally.io/pricing as of August 2026: three tiers, no published amounts, all behind “Request Pricing”; the High-Touch tier advertises unlimited full seats.
Where Vitally is the better fit
Vitally has earned its reputation: it’s one of the best-designed CS platforms on the market, and teams that want a hands-on workspace, hubs, docs, playbooks their CSMs build and drive themselves, genuinely like working in it. If your CSMs have the time and the appetite to run their book from a workspace every day, Vitally is a strong choice. Keply is built for the team that doesn’t: the signals get read, the book gets scored, and the save arrives drafted, whether or not anyone opened a dashboard that morning.
Keply vs Vitally, FAQ
- Keply as a Vitally alternative
- Keply is a strong Vitally alternative for lean CS teams that want the reading, triage and drafting done for them. It's $299/month flat for unlimited seats, live in a day, and the AI drafts and sends the save with your approval by default. Vitally remains well liked by teams that want a polished, hands-on workspace their CSMs drive themselves.
- What Vitally costs compared to Keply
- Vitally doesn't publish prices; its Tech-Touch, Hybrid-Touch and High-Touch tiers are all quote-based, and seats factor into most plans. Keply is $299/month flat, about $3,600/year, listed publicly, with unlimited seats and no annual lock-in.
- The real difference between Keply and Vitally
- Who does the work. Vitally is a well-designed workspace: your CSMs build hubs, docs and playbooks and drive the accounts themselves. Keply reads your email, ticket, usage and billing signals, scores every account, and drafts and sends the save itself, with customer-facing actions requiring your approval by default.
- Moving from Vitally to Keply
- Connect Stripe, HubSpot, or your inbox, or upload a spreadsheet export, and be live in a day. The first month is free and there's a 30-day money-back guarantee, so you can compare on your own book before deciding.
See who's churning and who's ready, on your own book.
Connect your stack or drop in a spreadsheet. Live in a day.
Start nowFlat $299/mo. First month free. 30-day money-back. Cancel anytime.